Exness Deposit Issue Resolved: My Experience with Perfect Money and How I Solved It

Introduction Exness broker

Experiencing Exness deposit issues with a forex broker can be frustrating, especially when dealing with real money. I recently encountered such an issue while trying to deposit funds into my Exness account using Perfect Money. After some hurdles and nearly 8 days of back-and-forth communication, the issue was finally resolved with the help of Exness’s support team. I wanted to share this experience with my friends and followers to help others avoid similar issues and navigate the process smoothly. Here’s a full breakdown of the problem, how I solved it, and what you can do if you face the same issue.

On the day I faced the issue, I attempted to deposit $24 into my Exness trading account using the Perfect Money payment method. I had used this method several times before without any problems, but this time something went wrong. Instead of the funds being credited to my Exness account, I was unable to log into my Perfect Money account through the Exness deposit page, and the deposit seemed to have been sent to an incorrect Exness account.

Here’s what happened:

• I tried to deposit $24 Exness using the Perfect Money method.
• The system didn’t redirect me properly to log into my Perfect Money account.
• Instead of successfully completing the deposit, the funds were transferred to an Exness Perfect Money account that I couldn’t access or track from my account.
• I was stuck without my money in my trading account or Perfect Money wallet.

This was a frustrating situation since my funds seemed to have vanished, and I couldn’t continue trading without the deposit.

After realizing the problem, I immediately contacted Exness support through their live chat feature. Below are the detailed steps I took to resolve the issue:

1. Gather Information: I collected all relevant details, including:
   • Transaction IDs
   • Screenshots of the failed deposit
   • My Perfect Money account details
   • Date and time of the transaction
2. Contacting Exness Support: I used the Exness chat feature to reach out to their customer support team. I explained the problem, provided all the transaction details, and requested their help in locating the missing funds.
3. Submitting a Ticket: The support team informed me that they would investigate the issue and requested additional details, which I submitted. They created a ticket and assured me that they would get back to me as soon as they had more information.
4. Waiting for Resolution: Over the course of the next 8 days, I regularly followed up with Exness support via chat. They kept me updated on the progress, letting me know that they were still working with the payment provider to resolve the issue.
5. Providing Proof: At one point, they asked me to submit proof of the transaction, including the Perfect Money transaction receipt and account information. I promptly sent everything, which helped them escalate the matter with their finance team.
6. Issue Resolved: Finally, after 8 days, Exness support informed me that the issue had been resolved. The $24 was successfully credited to my Exness account, and I was able to continue trading.

I have created a detailed YouTube video where I explain the entire process, from encountering the issue to resolving it with Exness support. In the video, I walk through the chat interactions I had with the Exness support team, the documents I submitted, and how the funds were eventually credited to my trading account. This video can be helpful for anyone who encounters a similar issue, as it provides real-time insights into how Exness handles such problems.

If you ever experience a deposit issue like mine, here’s a step-by-step guide to resolve it:

1. Stay Calm and Document Everything: Don’t panic if your funds don’t reflect immediately. Gather all transaction details, such as payment method, transaction IDs, dates, and screenshots.
2. Contact Support Immediately: Use the Exness chat feature to get in touch with their support team. Be clear and provide all the necessary information to help them investigate your case.
3. Submit Proof of Payment: If asked, submit any receipts or proof of payment, such as transaction IDs from Perfect Money or bank statements.
4. Follow Up Regularly: Keep following up with the support team to ensure your case is being actively investigated. It might take some time, but they usually resolve such issues efficiently.
5. Be Patient: While it took 8 days for my issue to be resolved, it’s essential to remain patient and keep communicating with support until you get your money credited.

Although this issue caused some stress and delayed my trading plans, I was ultimately satisfied with how Exness support handled the problem. They stayed in constant communication and worked diligently to resolve the issue. This experience showed me that while technical issues can happen, Exness has a reliable customer service team that can resolve them.

For anyone using Perfect Money or any other deposit method with Exness, I recommend always keeping a record of your transactions and reaching out to support as soon as you encounter any issue.